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Care That’s Right For You

Help & Advice

We understand that finding the right nursing home care for you or your loved ones can be an emotionally difficult and daunting task. Moving into care is not an easy decision to make and we recommend taking time to ensure you have all the information you need. Our team are always on hand to assist you and answer any questions you may have.

Informative Guides

To make things a little easier we’ve produced some helpful Guides and Frequently Asked Questions to answer some of the questions you or your loved ones may have. It is important to remember you do not have to go through this process on your own – our Care Home Managers will be happy to provide you with impartial advice to determine the type of care required and the criteria you should be looking for in a Care Home.

Questions about Pacific Care

How do I know if I am ready to move into a care home?

Deciding that it is time to move into a care home, or realising that your relative may no longer be able to live alone at home, can often be difficult or upsetting. It is a very personal choice, and before deciding we would recommend discussing the options available with your family, loved ones as well as your doctor.

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How do I know what to expect? Will the home suit my needs?

We welcome visitors to all of our homes to see our facilities for yourself. The managers at each Care Home will be happy to personally discuss your individual needs and advise you about the service we can provide. As leading care providers, Pacific Care consistently achieve very high standard Care Inspectorate grading’s.

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How much does it cost? And how do I pay for it?

Referrals can be made through a variety of routes including GP’s, Health Visitors, District Nurses, Social Work and Home Care Service. All resident fees will be discussed privately with the Nursing Home Manager on an individual basis. Often residents may qualify for assistance with payment, and as such we would advise you to contact your local social work department to determine eligibility.

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What can I bring with me? Can I decorate my room?

We appreciate that you will want to make your room as homely as possible, and are happy for you to do so. Please discuss with the Manager the items you wish to bring, like small pieces of furniture and soft furnishings or ornaments, to ensure that we are able to accommodate your wishes.

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Can I bring my pet?

Unfortunately we cannot accommodate pet cats or dogs, however a goldfish or an animal similar in size would be welcome in some of our homes. Please speak with the Home Manager to find out more. Visiting pet therapy is a regular activity in the homes.

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What is the daily routine like? Will I lose my independence?

Every resident is assessed before they are admitted to our homes to ensure they receive the care best suited for their needs, with independence actively encouraged and supported where possible. Individual care plans will also take into account the resident's own personal preferences, and will be reviewed and updated as needs change.

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Can my friends and family visit?

There are no visiting restrictions at any of our homes. Your family and friends are welcome at any time, however in some cases protected meal times may apply to suit the needs of the residents.

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What kind of activities are offered?

We offer a wide range of activities and entertainment at all of our homes, providing a choice of engaging pursuits to enhance independence and maintain quality of life for our residents. Read our Activities page to experience the options available.

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Questions about Moving into Care

How do I know if I am ready to move into a care home?

Deciding that it is time to move into a care home, or realising that your relative may no longer be able to live alone at home, can often be difficult or upsetting. It is a very personal choice, and before deciding we would recommend discussing the options available with your family, loved ones as well as your doctor.

Did that help?

If that didn’t answer your question, we can help - please get in touch.

Questions about Dementia

How do I know if I am ready to move into a care home?

Deciding that it is time to move into a care home, or realising that your relative may no longer be able to live alone at home, can often be difficult or upsetting. It is a very personal choice, and before deciding we would recommend discussing the options available with your family, loved ones as well as your doctor.

Did that help?

If that didn’t answer your question, we can help - please get in touch.