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Proven Track Record in the Care Industry

Operations Director

Head Office, Glasgow

Full Time

Posted Thursday, July 23, 2020


Reporting directly to the Managing Director this is an exciting opportunity for a high performing individual.  This role has great promotional prospects and will be supported with a full time Deputy.  

As Operations Director, you will be responsible for overseeing all day-to-day Operational and Clinical aspects of Pacific Care Limited.  You will also be actively involved in driving the business forward over the next 5 years to achieve its growth objectives. 

You will work alongside and lead the Senior Management team to ensure the safe and effective provision of care to all service users and all health and safety responsibilities are achieved. You will achieve full regulatory and statutory compliance whilst meeting set operational and commercial goals.

As the Clinical Lead, you will be responsible for the growth and development of the care team and care standards, you will set objectives, appraise performance and actively provide development training  for the provision of excellent standards of quality care.



The ideal candidate will have a proven track record and already be working within a Senior Operational or Clinical Director Level position preferably within a the residential and specialist care sector.

You will require relevant experience in leading a care team and have experience in day to day operational aspects of a Care Home Business and will be directly accountable for all operational outcomes across Pacific Care’s portfolio.

You will have excellent leadership, planning and organisational skills and will be able to use resources and your own time to work effectively, thinking creatively to solve problems and to overcome obstacles.

You will be positive and engaging and competently represent the company and maintain/develop positive relations with external stakeholders. You will be able to build strong working relationships to develop appropriate strategies to ensure the workforce meets its current and future regulatory requirements.

Dynamic, flexible, punctual, and reliable, you will have a proven history of being committed to the career path you have chosen.




Ensure Care Standards meet all regulatory requirements and Care Facilities are achieving the Health and Social Care Standards.

Understand the Care Inspectorates standards of practice and keep up to date on knowledge of all relevant legislation regarding the delivery of care for the older person.

Deal directly with Care Managers and external organisations such as Local Authorities and the NHS as required.

Operational / Managerial

Provide monthly reports for the Board to have oversight of Care Quality & operations concerns within the Company.

Ensure that all company targets are achieved including occupancy along with care standards and looking at ways in which to improve weak areas of the business

Prepare timely performance reports for MD on progress towards strategic objectives, occupancy targets, KPI’s and the overall operational and commercial performance of the company

HR and Training

Assist / Direct Home Managers and HR Department to ensure that the Company has a skilled workforce with the correct skill mix and skill base.

Assist Home Managers and HR Department to achieve minimum qualification ratios relevant to the National Care Home rate

Assist the HR department with the recruitment of personnel within all the home and assist with aspects of disciplinary, grievance and investigatory procedures as and when required.


Carry out all relevant and necessary clinical and environmental audits at the care facilities and then complete relevant audit registers.

Advise Home Managers and Team Leaders of audit findings and prepare action plans to assist in improving standards.

Pull together Development Plans for each of the facilities and oversee the implementation of actions agreed with Home Managers.





  • NMC Registered Nurse - RGN/RMN
  • Excellent written and verbal communication skills
  • Driven to achieve results, set goals and improve standards
  • Experience in team management
  • 10 years’ experience in care service management
  • Educated to Degree Level
  • Current and Satisfactory PVG Scheme record
  • Full, Valid UK driving licence
  • Skilled in Policy Development and Quality Assurance
  • Supervision and Coaching Background.











Further qualification to Master level

Training Experience

Membership of an Academic Body

Appreciative Enquiry Skills

Get in touch

If you would like to discuss any career opportunity at Pacific Care or if you are interested in working with us, please contact us